You are not automatically enrolled. We think everyone will want to switch, but at T‑Mobile customers always have the choice. To get your taxes and fees included, enroll through your MyT‑Mobile.com account, visit a store or call 1-877-453-1304.
Postpaid T-Mobile ONE customers, @work and Puerto Rico, and employees (accounts up to 12 lines), and T-Mobile ONE No Credit Check customers are also eligible. Pre-paid T-Mobile, Simple Choice No Credit Check & accounts over 12 lines are NOT eligible. Customers participating in the DIGITS beta will be able to enroll a few weeks after launch.
Yes. When you sign up for T-Mobile ONE™ taxes and fees inclusive, we will migrate all of your lines.
All applicable monthly regulatory fees and sales taxes on your service plan are now included with T-Mobile ONE! Remember that this feature applies to your monthly service price - you may see separate taxes and/or fees on other things, for example:
Yes. Current Simple Choice customers can keep the plans as long as they want, and most can add new lines under the rules of your existing plan.
Customers on most postpaid T-Mobile ONE™ voice and/or tablet plans can opt-in to KickBack through the profile portion of the T‑Mobile app or at My.T‑Mobile.com. You may do so at any point in your billing cycle, but must do so before your bill cycle closes. Just opt in for each line you want to join the program on your account (up to 12). If you are on any other T-Mobile plan, you will need to switch to T-Mobile ONE to qualify. Unlimited 55+ lines are not eligible for Kickback.
KickBack pays you back for data you don’t use. If your total monthly data usage on any line (on device & tethering) is 2GB or less and you pay on time, we will credit you up to $10 per line on your next bill (you must remain active & in good standing when the credit is applied; credit on your final bill may be prorated). If your line price is less than $10, your KickBack™ would bring your net line price down to $0 (If you’re on a plan where taxes aren’t included, you’d still pay taxes and fees). Unlimited 55+ lines are not eligible for Kickback. KickBack is available on voice and tablet lines. You can view data usage for your current plan on the T-Mobile app or by dialing #web# and selecting the “total on-network data” amount. If you enroll in KickBack, we will also notify you if you are getting close to 2GB of data usage.
Yes, it counts. Since T-Mobile ONE is an unlimited plan, everything including music and video streaming is unlimited. Video typically streams on smartphone/tablet at DVD quality (480p).
KickBack is combinable with most promotions, but may not be eligible to combine with future promotions.
Yes, the Un-contract was introduced for Simple Choice and is now extending to include T-Mobile ONE.
There’s nothing extra to sign up for, it’s just our promise to you that we won’t jack up your price for unlimited 4G LTE on your smartphone or tablet for as long as you’re a customer in good standing with T-Mobile ONE.
Some promotional rate plans (like our 2 for $100 promotion) are covered and you can keep that price until you make a change.
The Un-contract is our commitment that only you can change what you pay and we mean it! To show just how serious we are we have committed to pay your final month’s recurring service charges if we were to raise prices and you choose to leave. Just let us know within 60 days.
Simply log into your account on My T-Mobile and select the AutoPay section under your bill’s due date. From there, you will be prompted to enter your billing information to set up AutoPay to enroll in recurring payments.
You can activate HD Video, up to 10GB of 4G LTE Hotspot data, and twice the speeds in 140+ countries and destinations on any new or existing T-Mobile ONE line for just $10 more per month. Simply visit myT-Mobile.com, or the T-Mobile app. Add ONE PLUS and get:
You get all of the features of T-Mobile ONE Plus with two added benefits. Get stateside international talk and unlimited 4G LTE mobile hotspot for just $25 a month when added to a T-Mobile ONE line.
Stateside International Talk lets you keep in touch with friends and family outside of the USA. Get all these features when you call or text from the U.S., Mexico, and Canada:
All T-Mobile customers get 1 hour of free Wi-Fi on their mobile device on Gogo-enabled flights. Now, customers that add the ONE Plus Bundle, or upgrade to T-Mobile ONE Plus International, will get unlimited Gogo Wi-Fi for the entire flight! Gogo Wi-Fi enables email, text and web browsing; however, music and video streaming are not allowed in-flight.
T-Mobile ONE Plus and ONE Plus International may be added to any postpaid T-Mobile ONE line, including @Work customers. If you are on a postpaid Simple Choice plan, you may move to T-Mobile ONE to be eligible.
No credit customers are eligible to add the service but are limited to international calls that do not result in a charge. No credit check customers are not eligible to roam internationally.
Tablets can add the service to get the benefits of unlimited 4G LTE tethering, 2x Simple Global data speeds and unlimited HD Video but will not receive SIT, Name ID, Unlimited GOGO Wi-Fi, or Voicemail to Text.
Not at this time. Although tablets can add T-Mobile ONE Plus International, this feature only applies to smartphones.
If you prefer not to activate HD video, you can continue to enjoy streaming video that is optimized to a resolution that offers DVD quality on a smartphone screen.
You will need the following:
The T-Mobile Name ID service, the Communications Bundle, or T-Mobile ONE Plus on your account.
T-Mobile ONE is now available without a credit check, so you can get unlimited talk, text, and 4G LTE data without running your credit. New and existing customers are eligible to activate or move to this plan. This No Credit Check option requires a deposit and is not eligible for device financing. No Credit Check is not eligible for any AutoPay discounts and requires a deposit.
You are not required to purchase a device to enjoy this plan.
No, No Credit Check plans are not eligible for device financing. However, if you pay your T-Mobile bill on time for 12 consecutive months, you’ll be eligible to move to a plan that helps you get the best pricing on our smartphones and other devices.
Note: increased international roaming speeds do not apply as these plans are not eligible for international roaming. All other benefits apply.
Yes, you can call countries that do not result in a charge, like Canada and Mexico. No Credit Check plans cannot incur additional charges on their bill, so calling to countries that incur charges is unavailable. You can also add Stateside International Talk for $15 per month to your plan and get discounted calling rates in 200+ countries. And SIT is now available to you in ONE Plus International for $25/month.
T-Mobile ONE No Credit Check does not include Simple Global or any international roaming, but it does include 200MB of domestic roaming.