With the introduction of JUMP!, T‑Mobile rewired the wireless industry and eliminated the arbitrary 2-year sentence customers had to serve with a broken or outdated device. Now, we’re taking JUMP! to a whole new level and introducing the world’s first phones on-demand service for customers who always want the latest and greatest smartphone whenever they want—zero upfront costs, zero upgrade charges, and zero waiting.
With JUMP! On Demand, the cost of your new smartphone includes the freedom to swap it for a new one whenever you want, up to 3x per year, no extra charge!
With JUMP! On Demand you have the freedom to get the latest eligible smartphone anytime you like. One low monthly payment covers the cost of a new smartphone and gives you the freedom to upgrade absolutely anytime you like, up to 3x per year, at no extra cost. Here’s how it works:
Any customer on a postpaid Simple Choice rate plan with qualifying credit can get a new smartphone with JUMP! On Demand. (Simple Choice No Credit plans are not included.)
Most of the the latest superphones are eligible including iPhone 6, iPhone 6 Plus, Galaxy S 6, Galaxy S 6 edge, Galaxy Note 4, LG G4—with more on the way.
Phone pricing shown below is for well-qualified customers.
|Device||Well-Qualified Monthly Cost|
|Samsung Galaxy Note® 4||$22.92/mo.|
|Samsung Galaxy Note® 5 32GB||$25.00/mo.|
|Samsung Galaxy S®6 32GB||$24.17/mo.|
|Samsung Galaxy S®6 edge 32GB||$28.33/mo.|
|Samsung Galaxy S®6 edge+ 32GB||$32.50/mo.|
|Apple iPhone 6 16GB||$27.00/mo.|
|Apple iPhone 6 Plus||$31.00/mo.|
For well-qualified buyers. Qual'g service req'd. 18-mo lease.
Any customer on a qualifying Simple Choice rate plan, who financed a new phone or tablet within 14 days of purchase can enroll in JUMP!. If you’re an existing customer with other types of Value Plans you also may be eligible. Log in to My T‑Mobile for more details.
JUMP! is available for financed tablets and works the same as it does for handsets. We’ll pay for your remaining device payments, up to half of your original tablet cost when you trade in your eligible tablet.
Any device financed through EIP is eligible for JUMP!. See www.T-Mobile.com for details.
You may upgrade to any device that’s financed through EIP. However, you may not upgrade from a phone to a tablet or vice versa.
Yes, if enrolled in JUMP!, you must trade in the same phone or tablet that you financed through EIP, and it must pass a three-point inspection: 1) powers on, 2) no cracked screen, and 3) no water damage. Should you experience any issue that would cause the device to fail initial inspection, you simply file a PHP claim and pay the deductible or any processing fee to replace it before redeeming a JUMP! upgrade. During the trade-in, the IMEI number on the phone must match the IMEI number on the JUMP! account to be eligible.
Before sending in your device, you must disable the anti-theft feature to qualify for the trade-in account credit. Learn more
With JUMP! On Demand, when you bring in your current phone to swap out for a new one, it will need to be in good working condition. We highly recommend adding handset insurance for ultimate peace of mind.
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass the three-point inspection at trade-in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.
There are no limitations on how many times you can upgrade with JUMP!. We want you to pick the frequency that’s right for you. When you’re ready, trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.
As often as you’d like, up to 3 times per year.
When you are ready to upgrade you can get a new smartphone with JUMP! On Demand. We will apply the trade-in value of your current device toward your EIP and you will need to pay off any remaining EIP balance. Then the JUMP! feature will be removed and the ability to upgrade whenever you want will be included in your monthly phone payment.
There are no waiting periods on when you can upgrade with JUMP!. When you are ready to upgrade, trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your original cost. Any remaining EIP balance must be paid at the time of upgrade.
No, prepaid devices are not financed on EIP, so they are not eligible.
JUMP! is designed to give you full control of your upgrade frequency as well as ultimate peace of mind when it comes to your device. If you’d like to fully protect your device investment as well as have the flexibility to affordably get one of our new devices released in the future, JUMP! is for you.
JUMP! is the only comprehensive program among the major national carriers that protects a customer’s phone investment from virtually any eventuality—including obsolescence. JUMP! includes device protection and mobile security features that other carriers may charge separately for, so you get what you want – device peace of mind and the ability to upgrade when you want, not when you’re told.
Not only do you get peace of mind with device protection and mobile security, but you also get the benefit of T-Mobile paying off the remaining payments of your current device when you trade it in, up to half of your device cost. Upgrade to our latest and greatest devices, anytime you want, as often as you want. Only T-Mobile offers this kind of comprehensive, all-in-one device program.
You can remove the JUMP! feature anytime, but you can only add it within 14 days of a new device purchase financed on EIP.
Limited-time offers; subject to change. Taxes and fees additional. At participating locations. JUMP! On Demand Lease: $0 at signing + monthly payments for 18-month lease for most base models. Subject to credit approval; amount paid at signing, if any, may reduce monthly device charge. Tax additional. You must return device in good condition or exercise purchase option at lease end. You are responsible for insurance/repairs; insurance recommended (required for CT customers). No device security deposit required. Late/non-payment fees may apply. For upgrade, you must trade-in eligible device in good condition at participating T-Mobile store and upgrade to eligible device on lease; up to 3 times per 12 mos. Participating stores & select devices. JUMP!: Trade-in of an eligible device in good working order required. Offer may not be available in all locations. Device pricing may vary based on approved credit. Deductible may apply; up to 2 claims in 12 months. NY residents must use JUMP! benefits prior to completing 2 insurance claims in 12 mos. JUMP! upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork. No separate insurance fees, except in NY.