Avoid the upgrade runaround. T‑Mobile ended the era of waiting two years for an upgrade, so now you can upgrade to the phones and tablets you want—when you want—at a great price, and use them on the fastest nationwide 4G LTE network.
Whether you financed your last device or not, T‑Mobile has an upgrade option for you.
JUMP!® is $10 per month per device (plus taxes and fees), added to your monthly service and EIP costs. JUMP! includes Premium Handset Protection® so you’re covered against accidental damage, mechanical breakdown, loss and theft, as well as Lookout Mobile Security® Premium. Standalone Premium Handset Protection purchased from T-Mobile without JUMP! would cost $8 per month and Lookout Mobile Security Premium would cost an additional $4 per month. When you upgrade or buy a new device on EIP, you also are subject to any down payments required. The monthly $10 JUMP! fee appears beginning with your first bill. Please note that if the device you wish to trade in is lost, stolen, or broken, you first will need to make a PHP claim and pay any necessary deductible or processing fee before redeeming your JUMP! upgrade.
Any customer on a qualifying Simple Choice rate plan, who financed a new phone or tablet within 14 days of purchase can enroll in JUMP!. If you’re an existing customer with other types of Value Plans you also may be eligible. Log in to My T‑Mobile for more details.
JUMP! is available for financed tablets and works the same as it does for handsets. We’ll pay for your remaining device payments, up to half of your original tablet cost when you trade in your eligible tablet.
Any device financed through EIP is eligible for JUMP!. See www.T-Mobile.com for details.
You may upgrade to any device that’s financed through EIP. However, you may not upgrade from a phone to a tablet or vice versa.
Yes, if enrolled in JUMP!, you must trade in the same phone or tablet that you financed through EIP, and it must pass a three-point inspection: 1) powers on, 2) no cracked screen, and 3) no water damage. Should you experience any issue that would cause the device to fail initial inspection, you simply file a PHP claim and pay the deductible or any processing fee to replace it before redeeming a JUMP! upgrade. During the trade-in, the IMEI number on the phone must match the IMEI number on the JUMP! account to be eligible.
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass the three-point inspection at trade-in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.
There are no limitations on how many times you can upgrade with JUMP!. We want you to pick the frequency that’s right for you. When you’re ready, trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.
There are no waiting periods on when you can upgrade with JUMP!. When you are ready to upgrade, trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your original cost. Any remaining EIP balance must be paid at the time of upgrade.
No, prepaid devices are not financed on EIP, so they are not eligible.
JUMP! is designed to give you full control of your upgrade frequency as well as ultimate peace of mind when it comes to your device. If you’d like to fully protect your device investment as well as have the flexibility to affordably get one of our new devices released in the future, JUMP! is for you.
JUMP! is the only comprehensive program among the major national carriers that protects a customer’s phone investment from virtually any eventuality—including obsolescence. JUMP! includes device protection and mobile security features that other carriers may charge separately for, so you get what you want – device peace of mind and the ability to upgrade when you want, not when you’re told.
Not only do you get peace of mind with device protection and mobile security, but you also get the benefit of T-Mobile paying off the remaining payments of your current device when you trade it in, up to half of your device cost. Upgrade to our latest and greatest devices, anytime you want, as often as you want. Only T-Mobile offers this kind of comprehensive, all-in-one device program.
You can remove the JUMP! feature anytime, but you can only add it within 14 days of a new device purchase financed on EIP.
Limited-time offers; subject to change. Taxes and fees additional. At participating locations. Capable device and qualifying service required for 4G speeds. Fastest 4G LTE Network: Based on download speeds. JUMP!: Trade-in of an eligible device in good working order required. Offer may not be available in all locations. Device pricing may vary based on approved credit. Deductible may apply; up to 2 claims in 12 months. NY residents must use JUMP! benefits prior to completing 2 insurance claims in 12 mos. JUMP! upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork. No separate insurance fees, except in NY. LTE is a trademark of ETSI. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming.