With JUMP!® and JUMP! On Demand™, no matter your device, your upgrade preference, or your budget, you'll never get stuck with a phone you don't want!
Phone Upgrades from T-Mobile - JUMP! - SCORE! - JUMP! On Demand

T‑Mobile has a perfect upgrade option for you

With the introduction of JUMP!, T‑Mobile rewired the wireless industry and eliminated the arbitrary 2-year sentence customers had to serve with a broken or outdated device. With JUMP! you’ll be able to upgrade into a new device and have that device protected with Premium Device Protection featuring AppleCare Services and Lookout Mobile Security®.

With JUMP! On Demand, the cost of your new smartphone includes the freedom to swap it for a new one whenever you want, up to 3x per year, no extra charge! Now, we’re taking JUMP! to a whole new level and introducing the world’s first phones on-demand service for customers who always want the latest and greatest smartphone whenever they want—zero upfront costs, zero upgrade charges, and zero waiting

Upgrade with JUMP!
  • Zero upfront—switch to a new phone whenever you want, up to 3x a year, and pay nothing up front for base model of devices (ie: the 16GB model of iPhone 6s), for well-qualified buyers.
  • Zero at upgrade—never pay to upgrade—just trade in your eligible phone.
  • Zero waiting—why wait 2 years to upgrade when you don't have to?
Perfect for
Select latest premium smartphones
Not eligible
Anytime, up to 3x per year
Automatic—included with monthly device payment
Lookout Mobile Security®

Sold separately ($4 per month)

Program cost

  • Get peace of mind—includes device insurance and Lookout Mobile Security.
  • Upgrade once you've paid off 50% of your current device.
Perfect for
All financed phones or tablets
Once half of your device is paid off
Optional—join within 14 days of device purchase
Premium Device Protection featuring AppleCare Services


Lookout Mobile Security®


Program cost
$9 - $12



How does JUMP! On Demand work?

With JUMP! On Demand you have the freedom to get the latest eligible smartphone anytime you like. One low monthly payment covers the cost of a new smartphone and gives you the freedom to upgrade absolutely anytime you like, up to 3x per year, at no extra cost. Here’s how it works:

  1. Get a new smartphone with JUMP! On Demand for zero upfront out-of-pocket on most base models with approved credit.
  2. Whenever you want to upgrade, simply bring in the last phone you got with JUMP! On Demand for inspection to ensure it’s in working order and swap it out for a new one.
  3. Rinse and repeat anytime—tomorrow, next week or next month—up to three times a year.
Do I need to be on a specific service plan to qualify for JUMP! On Demand?

Any customer on a postpaid Simple Choice rate plan with qualifying credit can get a new smartphone with JUMP! On Demand. (Simple Choice No Credit plans are not included.)

Which phones can I get with JUMP! On Demand?

Most of the the latest superphones are eligible including iPhone 6, iPhone 6 Plus, Galaxy S 6, Galaxy S 6 edge, Galaxy Note 4, LG G4—with more on the way.

How much will my phone cost on Jump! On Demand?

Phone pricing shown below is for well-qualified customers.

Device Well-Qualified Monthly Cost
LG G4™ $19.99/mo.
Samsung Galaxy Note® 4 $22.92/mo.
Samsung Galaxy Note® 5 32GB $25.00/mo.
Samsung Galaxy S®6 32GB $24.17/mo.
Samsung Galaxy S®6 edge 32GB $28.33/mo.
Samsung Galaxy S®6 edge+ 32GB $32.50/mo.
Apple iPhone 6 16GB $27.00/mo.
Apple iPhone 6 Plus $31.00/mo.
Do I have to be on a specific rate plan to enroll in JUMP!?

Any customer on a qualifying Simple Choice rate plan, who financed a new phone or tablet within 14 days of purchase can enroll in JUMP!. If you’re an existing customer with other types of Value Plans you also may be eligible. Log in to My T‑Mobile for more details.

How can I get JUMP! on Demand?
To sign up for JUMP! on Demand, call 1-800-T-Mobile. If you are an existing T-Mobile customer and want to add JUMP! on Demand, call 611.
I already have JUMP! On Demand. How can I upgrade to a new phone?
If you are a T-Mobile customer and already have JUMP! on Demand, you can upgrade in any T-Mobile retail store. Or you can call 611.
How does JUMP! work for tablets?

JUMP! is available for financed tablets and works the same as it does for handsets. We’ll pay for your remaining device payments, up to half of your original tablet cost when you trade in your eligible tablet.

Do I need to have a specific phone or tablet to qualify for JUMP!?

Any device financed through EIP is eligible for JUMP!. See www.T-Mobile.com for details.

Am I limited to specific types of devices when I upgrade through JUMP!?

You may upgrade to any device that’s financed through EIP. However, you may not upgrade from a phone to a tablet or vice versa.

Do I have to trade in my old phone or tablet in order to upgrade through the JUMP! program?

Yes, if enrolled in JUMP!, you must trade in the same phone or tablet that you financed through EIP, and it must pass an inspection: 1) powers on, 2) no cracked screen, 3) no water damage, and 4) FMiP disabled for iPhones. Should you experience any issue that would cause the device to fail initial inspection, you simply file a device protection claim and pay the deductible or any processing fee to replace it before redeeming a JUMP! upgrade. During the trade-in, the IMEI number on the phone must match the IMEI number on the JUMP! account to be eligible.

Before sending in your device, you must disable the anti-theft feature to qualify for the trade-in account credit. Learn more

What happens if I lose my phone or tablet or if it gets damaged before I can trade it in? Or what if it doesn’t pass the inspection?

With JUMP! On Demand, when you bring in your current phone to swap out for a new one, it will need to be in good working condition. We highly recommend adding handset insurance for ultimate peace of mind.

JUMP! includes Premium Device Protection, which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through Premium Device Protection and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a device protection claim but not process an upgrade, you can call the vendor directly without a store visit.

How often can I JUMP!?

There are no limitations on how many times you can upgrade with JUMP!. We want you to pick the frequency that’s right for you. When you’re ready, trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.

How often can I upgrade with JUMP! On Demand?

As often as you’d like, up to 3 times per year.

Can I move to JUMP! On Demand if I currently have JUMP!?

When you are ready to upgrade you can get a new smartphone with JUMP! On Demand. We will apply the trade-in value of your current device toward your EIP and you will need to pay off any remaining EIP balance. Then the JUMP! feature will be removed and the ability to upgrade whenever you want will be included in your monthly phone payment.

How quickly after a device purchase can I upgrade with JUMP?

There are no waiting periods on when you can upgrade with JUMP!. When you are ready to upgrade, trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your original cost. Any remaining EIP balance must be paid at the time of upgrade.

Are prepaid phones and tablets eligible for JUMP!?

No, prepaid devices are not financed on EIP, so they are not eligible.

I usually upgrade my phone every couple of years. Is JUMP! right for me?

JUMP! is designed to give you full control of your upgrade frequency as well as ultimate peace of mind when it comes to your device. If you’d like to fully protect your device investment as well as have the flexibility to affordably get one of our new devices released in the future, JUMP! is for you.

How is JUMP! different from the other carriers' upgrade programs?

JUMP! is the only comprehensive program among the major national carriers that protects a customer’s phone investment from virtually any eventuality—including obsolescence. JUMP! includes device protection and mobile security features that other carriers may charge separately for, so you get what you want – device peace of mind and the ability to upgrade when you want, not when you’re told.

How does the JUMP! program reward me for staying with T-Mobile?

Not only do you get peace of mind with device protection and mobile security, but you also get the benefit of T-Mobile paying off the remaining payments of your current device when you trade it in, up to half of your device cost. Upgrade to our latest and greatest devices, anytime you want, as often as you want. Only T-Mobile offers this kind of comprehensive, all-in-one device program.

What if I change my mind and don’t want JUMP! anymore?

You can remove the JUMP! feature anytime, but you can only add it within 14 days of a new device purchase financed on EIP.