Our network isn’t what it was even two years ago. We’ve more than doubled our LTE coverage in that time, and by the end of the year, we’ll have increased our reach to more than 300 million people across the country.
We are so sure that you are going to love our coverage—we’re offering a lifetime coverage satisfaction guarantee.Get started with the new iPhone 6s or 6s Plus
Trade in an eligible device and you can get a new JUMP! On Demand eligible device like the all-new iPhone 6s 16GB for $0 upfront and just $5 per month. Or get the iPhone 6s Plus for $0 upfront and $9 per month.
18-month lease. O.A.C. If you cancel wireless service, promotional pricing is unavailable.Learn more about JUMP! On Demand
Within 30 days, if you’re not satisfied, call or visit one of our participating T-Mobile stores to return your device for a full refund of service and device related costs.
Can’t decide within 30 days? Call us and we'll unlock your phone so you can keep it and use it elsewhere while you continue to make interest-free device payments with JUMP! On Demand. Plus, you’ll receive a refund of your current month of service.
Our new Lifetime Coverage Guarantee is yours when you get the new iPhone with JUMP! On Demand.
With JUMP! On Demand, you can switch to the latest iPhone for $0 up front and only $5 per month when you trade-in a smartphone. Upgrade your phone up to three times per year with no waiting period or upgrade fees.
18-month lease. O.A.C. If you cancel wireless service, promotional pricing is unavailable.
Yes, the Lifetime Coverage Satisfaction Guarantee is for JUMP! On Demand customers with Extended Range LTE capable devices.
All customers, including business customers, who have an eligible device with JUMP! On Demand are eligible.
While the new iPhone 6s and 6s Plus are universally compatible with other carrier networks, other devices in our portfolio that are offered with our Lifetime Coverage Guarantee may not be fully compatible with all other wireless networks. When unlocked they may or may not provide an optimal customer experience when taken to another carrier. Please refer to this chart for guidance:
|iPhone 6s Plus||Universally compatible||Universally compatible||Voice, Data & Text (Except for Band 30)|
|Samsung Galaxy S6|
|Samsung Galaxy S6 Edge||Not compatible for voice service or data. Possible data-only service on LTE||Not compatible for voice or data.|
|Samsung Galaxy S6 Edge+|
|Samsung Note 4|
|Samsung Galaxy Note5|
Devices that are already configured to work on any network across all carriers and networks across the globe.
The benefits of the guarantee are good for as long as you’re making your monthly device payments with T-Mobile for the life of that phone from T-Mobile.
If you did not initially sign up for handset insurance or Premium Handset Protection (PHP), then at time of cancellation you will be able to sign up for PHP, when you call us or visit one of our T-Mobile stores.
*Insurance is required for customers in CT
You can only receive an eligible device through one of our JUMP! On Demand enabled channels: T-Mobile’s retail stores, or by calling 800.T-MOBILE.
You can request to have the phone unlocked per our unlock policy for instances where you travel internationally, etc. Please refer to our standard unlocking policy: http://www.t-mobile.com/company/companyinfo.aspx?tp=Abt_Tab_CompanySimUnlockPolicy
There’s no penalty or early termination fees. We simply ask that you give us a month to try us out! Customers who cancel service and remain on JUMP! On Demand will lose any promotional pricing credits, offers, and device upgrades.
Guarantee: Qualifying JUMP! On Demand device req’d; your payments must be current. Ask us for unlocking details. At end of 18-mos you must return device in good condition or pay it off to keep it. If you cancel service, promotional device pricing, offers, and device upgrades unavailable. Not a device warranty. Refund may be requested within 30 days of service activation; pay-per-use and 3rd-party charges excluded. JUMP! On Demand Lease: Limited time offer; subject to change. For well-qualified customers. Eligible paid-off device trade-in, lease, $15 SIM starter kit, and qualifying service required. $5+taxes/mo for 18-mo lease after monthly bill credits. Must remain on qualifying service in good standing for duration of Lease term. If you cancel wireless service, promotional pricing is unavailable and payments are up to $27/mo. At lease end you must return working device or pay it off to keep it . Fee may apply for damages/lost devices. You are responsible for insurance/repairs; insurance recommended (required for CT customers). Not available with Contract Freedom (device pay-off) or other trade-in offers. No device security deposit required. Late/non-payment fees may apply. For upgrade, you must trade-in eligible device in good condition at participating T-Mobile store and upgrade to eligible device on lease; up to 3 times per 12 mos. Participating stores only.