CALL PROTECTION

At T-Mobile, protection against scams, spam, and robocalls is one of our highest priorities. To keep our customers safe, we offer a paid service called T-Mobile Name ID, which provides call protection by identifying and blocking unwanted calls. The best news is that we won’t stop! We are dedicated to our customers’ safety and will continue to enhance T-Mobile Name ID with future updates. Check out the latest improvements we’ve made to the application and find out how to start your free trial today.

What is T-Mobile Name ID?

T-Mobile Name ID is an integrated app made exclusively for your T-Mobile phone that lets you choose who you talk to. It shows the name and number of an incoming mobile or landline caller even when they’re not in your address book. T-Mobile Name ID gives you superior caller ID, text ID, and the power to block unwanted calls and texts.

T-Mobile Name ID continues to get even better with scam and spam call protection

Our latest update to T-Mobile Name ID lets you identify and block dangerous calls and texts. You’ll also get faster, more accurate caller identification.

What you can do with the latest version of T-Mobile Name ID:

Identify calls and texts from unknown phone numbers

Know who is calling or texting before you answer. T-Mobile Name ID combines T-Mobile and partner data to provide identification for over 600 million phone numbers. Easily manage your call preferences in your application settings.

Simpler, more functional design

Based on Google’s “Material Design” principles, T-Mobile Name ID now operates in the manner that users of modern Android devices understand and expect.

Dangerous caller identification

Robocallers, IRS tax scammers, political calls, and other nuisance or even dangerous calls are identified immediately, so you can decide whether or not to answer.

Smart Blocking

Prefer not to choose which calls to answer? Let T-Mobile Name ID automatically block any combination of spammers, scammers, and hidden callers.

Spam reporting

Was a call incorrectly marked as spam? Or did you receive a call that should have been marked as spam? No problem—now you can tell us.

Improved Block List

Our block list now has its own area of the app, where you can easily block or unblock callers from your call log. You can also choose whether or not blocked calls show up in your call log, and manage notifications.

True call blocking

Send blocked callers to voicemail or block them altogether with “hang up” blocking*.

Reverse phone search

Look up phone numbers to receive contact information for over 600 million people and businesses.

Improved memory performance

T-Mobile Name ID uses even less memory, runs faster, and uses less battery.

Free trial period

Experience all the great features that T-Mobile Name ID provides for 30 days at no cost to you.

*supported on most T-Mobile Android devices.

What you need to use it

  • A T-Mobile account.
  • The T-Mobile Name ID application on your Android phone. It will either be on your phone as a preloaded application or you may download it from the Google Play store.
  • The latest version of T-Mobile Name ID with scam and spam call protection is available on Android phones with the Android Lollipop (5.0) and Marshmallow (6.0) platforms. Open your T-Mobile application to see if the update is available on your phone.
  • The T-Mobile Name ID service on your account.
    • You can start a free 30-day trial.
    • At the end of the trial, you will receive an option to purchase a subscription to the service. If you agree, you get the full service and will be billed each month.
Device

How do I add the T-Mobile Name ID service?

  1. Look for the T-Mobile Name ID application on your Android phone. If preloaded, then click the icon to open the application and follow the prompts to begin service.
  2. If you have the T-Mobile Name ID application on your phone, you may also log in to your account on My T-Mobile to get T-Mobile Name ID. To add the T-Mobile Name ID feature to a phone line, click “View Plan Details,” then click “Change Services,” then scroll down to “Other” and look for “Name ID.” Check the box to add this feature to your line.

If you're running into trouble with the app, check out our troubleshooting tips.

Not ready to add T-Mobile Name ID to your plan? Most Android and iPhone devices let you to block callers from your call log. Here’s how:
  1. On iPhone, go to “Phone” and view “Recents.” Then, hit the “i” next to the number you wish to block, scroll to the bottom of the screen, and select “Block this Caller.”
  2. On Android phones, go to “Phone” and view “Log.” Then, select the number your wish to block, click on “More,” and select “Block/unblock number.”